Is the tank exchange free?
Yes, when you switch to new BRCA propane buying group, you will receive a new tank, including new regulator when required.
What happens to the propane currently in old tank?
The propane in the old tank will be pumped over to the new tank. You paid for the propane with you old provider, and it is yours!
What happens to my old tank?
The old propane tank will be returned to the supplier. There should be no ‘restocking fee’; although we are aware that Moore Propane may charge one.
The propane rental fee is waived during the first year. From the second year the fee will be $80 for the first tank and $20 for any subsequent tanks.
What is the propane delivery fee?
There is no delivery or Hazmat fee for a delivery.
What additional costs should I take into account?
During the first year, only the carbon tax and HST will be added to the propane price. From the second year, tank rental fees will also apply.
When will propane delivery take place?
Being part of a bulk purchase group, the propane truck will have unscheduled deliveries, servicing everyone at the same time. Please let the propane supplier know if you run low, and you will be looked after.
I am on budget/fixed price per month plan. Can we keep that?
You have two options; either pay within 30 days of delivery OR request a fixed, estimated price per month at the start of the season.
What guarantees do we have around the (future) propane price?
The propane supplier sets a guaranteed low price because we buy the propane in bulk. Together with Lake of Bays we will be representing 300,000 litres of propane a year, ensuring us one of the lowest prices in Muskoka.
What does it cost to become a member of the BRCA propane group?
A propane group member has to have paid their annual dues with BRCA and have minimum consumption of 1,000 liters of propane per year.
Who do I contact if I have questions about my propane delivery or invoice?
Please contact your new propane supplier.
How do I sign up?
Please contact us at email@example.com
How do I get the BRCA propane price?
Your BRCA coordinator will provide a list of propane buying group members to the propane suppliers. ONLY these members will receive the special pricing.
Any other questions? Please contact us at firstname.lastname@example.org